Uber CPO: No 'Super App' Ambitions, Focus on Fintech, Autonomy & AI

In a recent TechCrunch interview, Uber CPO Sachin Kansal outlined the product strategy: no super app ambitions, but a focus on fintech, autonomous driving, and AI deployment. On fintech, Uber is expanding payment and financial services to boost user retention. In autonomy, its relationship with Waymo grows complex, while launching new AV Labs data operations. On AI, Uber uses models across ride-hailing and delivery to optimize driver routes, predict demand, and improve rider experience (e.g., accurate ETAs, personalized recommendations). Drivers get more efficient order allocation; riders enjoy smarter service. Additionally, Uber's new data platform may reshape industry collaboration with autonomous vehicle companies like Waymo. Kansal also warns about brand trust and external risks when large platforms partner with governments and enterprises—key insights for mobility tech strategy.